How do I return an item?
Returning Merchandise
In order to return merchandise, you must obtain an RMA number by filling out this form. You may return any merchandise, unworn and in its original condition with all tags still attached, within 30 days of ship date. We have a 100% inspection policy. Merchandise must be in its original condition ( unworn, odor free, tags intact..etc), and no signs of wear. Once item is inspected and satisfied, we will gladly issue a refund minus shipping fees or do an exchange for you. Due to the nature of special occasion formal wear, we WILL NOT be able to return or exchange any item OVER 30 DAYS.
IF USED ITEMS ARE SENT TO US, THEY WILL NOT BE REFUNDED AND WILL BE RETURNED UNDER CUSTOMER'S EXPENSE.
SHIPPING CHARGES ARE NON-REFUNDABLE.
If you receive Free Shipping and decide to return the entire order, a shipping fee will be deducted from your refund. If you decide to keep some items and return only a partial of your order, then NO Shipping Fees will be deducted from your refund. The chart below shows the amount of deduction base on the amount return from your order.
|
up to $25.00 |
$25.01 to $50 |
$50.01 to $75.00 |
$75.01 to $100 |
|
-$8.95 |
-$10.95 |
-$12.95 |
-$14.95 |
|
$100.01 to $150.00 |
$150.01 to $200.00 |
$200.01 to $250.00 |
$250.01 - up |
|
-$17.95 |
-$19.95 |
-$22.95 |
-$25.95 |
Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages.
All underwear, stockings, and under garments are NOT returnable or exchangeable.
**We require the following information to process your return. (If this information is not included, we will be unable to process your return.)
- RMA number
- Full name and address
- Phone number
- E-mail address
- Packing slip
- Original Order Confirmation Number
- Your reason for returning the merchandise
Please return the merchandise to:
KIDS FORMAL
3869 Renate Drive
LAS VEGAS, NV 89103
(800) 604-1866
All returns must be shipped back to kidsformal.com using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)
Any package that has not been received by kidsformal.com and tracking information cannot be provided, will be the sole responsibility of the shipper.
**Please allow up to 14 business days to process your return or exchange.
Any package returned to kidsformal.com marked as "Refused" will be subject to return shipping charges.
Claims on orders not received:
You must notify us within 10 days from the date of your order if you did not receive it.
To obtain the RMA#, please fill out this form.
"Thank you so much, I really appreciate that! You guys are on top of customer service wow!! I'm very impressed by this. I do a lot of shopping online and I rarely have to ever return anything, but when I do most companies don't want to work with you. Again, Thank You!"
Margarita Flores
Houston, TX
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