How do I return an item?
In order to return/exchange merchandise, you must obtain an RMA number by filling out this form. You may return any merchandise, unworn and in its original condition with all tags still attached, within 30 days of ship date.We have a 100% inspection policy. Merchandise must be in its original condition ( unworn, odor free, tags intact..etc), and no signs of wear. Once item is inspected and satisfied, we will gladly issue a refund minus shipping fees or do an exchange for you. Due to the nature of special occasion formal wear, we WILL NOT be able to return or exchange any item OVER 30 DAYS.
IF USED ITEMS ARE SENT TO US, THEY WILL NOT BE REFUNDED AND WILL BE RETURNED UNDER CUSTOMER'S EXPENSE.
SHIPPING CHARGES ARE NON-REFUNDABLE.
Upon receipt of merchandise, Kids Formal, reserves the right to deny refund if the merchandise does not meet our return policy.
Customer is responsible for shipping charges when sending items back to Kids Formal for Return or Exchange.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages.
All hair accessories, jewelry, suspenders, tie, petticoats, stockings, and under garments are NOT returnable or exchangeable.
**We require the following information to process your return. (If this information is not included, we will be unable to process your return.)
- RMA number
Please return the merchandise to:
c/o Holly Vo
5295 Plum Tree
Irvine CA 92612
All returns must be shipped back to kidsformal.com using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)
Any package that has not been received by kidsformal.com and tracking information cannot be provided, will be the sole responsibility of the shipper.
**Please allow up to 14 business days to process your return or exchange.Exchanges/returns are allowed one time only.
Any package returned to kidsformal.com marked as "Refused" will be subject to return shipping charges.Exchange:
If you are exchanging for a different item, please place a new order.
Claims on orders not received:
"Thank you so much, I really appreciate that! You guys are on top of customer service wow!! I'm very impressed by this. I do a lot of shopping online and I rarely have to ever return anything, but when I do most companies don't want to work with you. Again, Thank You!"
Read more on what our customers have to say... Customer Testimonials